SHIPPING
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We have several options available which may vary according to our delivery partners and desired destination. Shipping cost is calculated at the checkout and is based on the final weight of your entire order.
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Orders placed before 17.00 (GMT) Monday – Friday will be shipped the same day. Orders placed after 17.00 (GMT) will be shipped the following working day, and orders placed on Friday after 17.00 (GMT) will be shipped the following Monday.
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For orders made within London, enjoy the convenience of hand delivery or opt for the reliable services of Addison Lee. Feel free to reach out to us for further details on these delivery options.
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RETURNS
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We regret to inform you that, as a distributor of medical products, we are unable to accept returns. Once our products leave our supply chain, we cannot guarantee their quality or storage conditions in line with the manufacturer's guidelines.
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We will only consider returns if the product is deemed:
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Faulty
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Incorrect
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In the interest of patient safety, returned products cannot be resold.
If you receive a faulty, incorrect, please refrain from disposing of it. Contact our Customer Service team immediately.
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We appreciate your understanding of these policies, designed to uphold the highest standards of quality and patient safety in medical product distribution.
If you encounter any issues, please contact our Customer Service team for prompt assistance:
contact@macdermoltreatments.com
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